Cortex is the memory the whole workforce runs on: your documents and data, the decisions people made, the lessons the agents proved, and the Operating Record of everything that happened. Every agent, yours or a vendor's, reads from it and writes to it under audit. It is tenant-exact, encrypted with your keys, and never pooled across customers. Your company gets smarter; nobody else gets your company.
A chatbot forgets the conversation. A framework keeps a vector store. Cortex is what a company actually knows, kept in a form an agent can use and an auditor can trace.
Your documents, systems of record and read-only public primary sources, retrieved with citations, so every answer says where it came from.
Reusable recipes the workforce learned on your operation: the way your close runs, the way your intake is triaged, the exceptions that always come up.
Failures are mined into guidance, proven to lift results on held-out work, shipped as a watched canary, and retired if the lift disappears.
The Operating Record: every action, decision and sign-off, signed and hash-chained, so Cortex can recall not just facts but what the company decided and why.
Cortex is not a side database for one product. It is the shared memory of the whole workforce, and of the people who supervise it.
Every specialist reads from Cortex before it acts and writes back what it learned, with the entry signed into the Operating Record.
Through Fleet Governance, outside agents deposit lessons and recall them: roster-gated, Shield-scanned, tenant-bound, with value attributed per vendor.
When a human approves, denies or corrects, that decision becomes part of what the company knows, and the next agent to face the same case finds it.
Fig. 03 · A recall cites its source. A deposit is scanned and roster-checked. A lesson has to prove itself and can be retired. An unknown agent gets nothing.
The data and learning principle is non-negotiable: each customer's usage improves their own isolated workforce, on their own data, inside their own boundary.
Bring one department and the knowledge it runs on. We'll show you what Cortex does with it, and what the record looks like afterwards.
